Cancellation & Refund Policy
This policy explains how subscription plans, billing, cancellation, refunds, and related service access work for PlumbersWebsites.com customers. Read it together with our Terms of Service and Privacy Policy.
1. Subscription plans and pricing
Our homepage pricing section and FAQ currently advertise two paid plans for a personalized five-page plumbing website:
- Monthly plan: $49 per month, billed monthly.
- Annual plan: $399 per year, billed annually.
You can preview your website before selecting a paid plan. If checkout prices differ from this page, the prices shown at purchase control.
2. Billing intervals, renewal and charges
Subscriptions are billed through Stripe on a monthly or annual interval depending on the plan you choose. Subscriptions renew automatically at each interval until you cancel. You authorize recurring charges to your payment method on file, including applicable taxes where required.
Failed payments may be retried according to Stripe and our account settings. If payment cannot be collected, access to paid features or publication may be suspended until the balance is resolved. Specific retry schedules and grace periods have not been documented in this policy.
3. How to cancel and when cancellation takes effect
To cancel renewal, email contact@plumberswebsites.com from the email address associated with your account (or otherwise identify your account clearly). We aim to respond within 24 hours. You may also use cancellation or billing tools in the customer application or Stripe customer portal if we make them available for your account.
Cancellation stops the next renewal. It does not end access immediately. You keep full access to the Service for the remainder of the billing period you have already paid for.
4. Refunds and refund requests
Subscription fees are generally non-refundable, including for partial billing periods, except where applicable law requires a refund or where we approve an exception below.
We may, at our sole discretion, approve exceptional refunds on a case-by-case basis. Refund requests may be considered especially when submitted shortly after purchase and before substantial use of the platform. Factors may include time since purchase, platform usage, content generated, and account history. Approval is not guaranteed. Approved refunds are generally returned to the original payment method; timing depends on Stripe and your bank or card issuer.
To request a refund, email contact@plumberswebsites.com. We aim to respond within 24 hours.
5. Statutory cancellation and withdrawal rights
Depending on where you live and how you purchase, you may have mandatory rights—including distance-selling withdrawal or cancellation rights—that cannot be excluded by this policy.
We do not describe a single universal 14-day withdrawal rule as applying to or waived for every customer or every purchase. Whether a statutory withdrawal period applies depends on factors such as your location, whether you are a consumer, and the nature and delivery of the digital service. When such rights apply, we will honor them as required by law in addition to this policy.
Nothing in this policy limits refunds or remedies that applicable law requires.
6. Failed payments, retries and suspension
If a renewal payment fails, we may suspend paid access or unpublish your website until payment is successfully collected, consistent with our Stripe configuration and application logic. The exact timing of suspension and restoration has not been documented step-by-step in this policy.
7. Published websites when a subscription ends
When you cancel, your published website remains available until the end of the paid period you have already funded. When that period ends without renewal:
- Your published website is permanently removed.
- Your website content is permanently deleted.
- Your saved Business Profile in the product is permanently deleted.
We do not intend to retain that business-profile or website-content data after cancellation beyond this schedule. Billing, tax, security, and other records may be retained longer where required by law, as described in our Privacy Policy.
8. Account access after cancellation
Until the end of your paid period, you may continue to sign in and use features included in your plan. After that period ends, account access and editing capabilities for deleted content will no longer be available. Export or download tools, if any, must be used before deletion if we offer them in the product.
9. Subdomains and website addresses
Published sites use an address under the PlumbersWebsites domain. After your site is deleted at the end of the paid period, that address may become available for other customers. We have not documented a fixed holding period for subdomains after deletion.